Contact Us

Golden Vitaminus is operated by TEST Golden Vitaminus Ltd. We answer every message ourselves — there is no third party between you and us.

How to reach us

Customer support email: support@goldenvitaminus.com — the fastest way to reach us, and the right address for questions before you buy. No order number needed.
Telephone: +44 20 0000 0000 — calls to this number are charged at your standard rate; we do not use premium-rate numbers.
Contact form: /pages/contact — this form requires an order number, so please use it only for questions about an order you have already placed. If you do not have an order number, email support@goldenvitaminus.com instead.
Returns and refunds: support@goldenvitaminus.com
Privacy requests and data questions: privacy@goldenvitaminus.com

Where we are

TEST Golden Vitaminus Ltd
1 Test Street, Unit 2, London, Greater London, E1 6AN, United Kingdom

This is the street address from which our business is actually conducted, not a mail-forwarding box.

Complaints

To make a formal complaint, write to 1 Test Street, Unit 2, London, Greater London, E1 6AN, United Kingdom or email support@goldenvitaminus.com with "Complaint" in the subject line. We acknowledge complaints within 2 business days and tell you what we intend to do about them.

Mailing address for our marketing emails

The postal address included in our marketing emails, as required by U.S. law, is:

1 Test Street, Unit 2, London, Greater London, E1 6AN, United Kingdom

Every marketing email we send contains a working unsubscribe link. Unsubscribe links stay active for at least 30 days after the email is sent, and we act on unsubscribe requests within 10 business days. We never sell or rent your email address.

When we reply

Support hours: Monday to Friday, 09:00-17:00 UK time, excluding public holidays
Typical response time: 2 business days
Language of support: English. Please note that our support is provided in this language only, even where a product page or advertisement reached you in another language.

What to include

For anything about an existing order, include your order number and the email address used to place the order — that lets us answer in one reply instead of three. For a damaged or incorrect item, attach photographs of the item and of the packaging.

What we cannot help with

We cannot see or change your card details — those are held by our payment service provider, never by us. If your card was declined, contact your bank first, then us. For import duties or customs charges billed by the carrier, see the customs section of our Shipping and Delivery policy.

Last updated: 2026-08-21