Shipping and Delivery

This policy tells you how long your order takes, where it ships from, what it costs, and who pays import duties. Please read the customs section before you order — it affects what you may be asked to pay on delivery.

Where your order ships from

Our products are manufactured and shipped from China. They travel directly from our supplier's warehouse to your address. We do not hold stock in the United States and we make no claim that any product is made in, or dispatched from, the United States.

The seller of record is TEST Golden Vitaminus Ltd. Carriers we use: YunExpress, 4PX, China Post, Royal Mail, Deutsche Post and USPS.

How long it takes — three separate numbers

Please do not read these as one figure. Your total wait is processing time plus transit time.

Processing (handling) time: 1–3 business days. This is the time between your payment being confirmed and your parcel being handed over to the carrier.
Transit time: 5–11 business days. This is the time the carrier takes to move your parcel from China to your address, including customs clearance.
Total estimated time from order to delivery: 14 business days.

All times above are stated in business days (Monday to Friday, excluding public holidays), unless a product page states otherwise. Transit times are estimates provided by the carrier and are not guaranteed; customs inspection can add time that is outside our control.

When the clock starts

The processing time starts when we receive a properly completed order — that is, when your payment has been confirmed and we hold all the information we need to process and ship your order, including a complete and deliverable shipping address. If your address is incomplete and we have to contact you, the clock starts when you give us the missing information.

Our shipping commitment

We commit to handing your order to the carrier within 1–3 business days of your payment being confirmed. "Shipped" means the item has physically been placed in the possession of the carrier. It does not mean the item has reached you — the transit time above then applies on top.

If we cannot ship on time

If we cannot ship within 1–3 business days, we will email you at the address on your order before that period expires, without you having to ask us, and offer you a clear choice: agree to the delay, or cancel and get a prompt refund. That notice will give you a definite revised shipping date, or state that we cannot give one and explain the reason for the delay. Cancelling is always free — we bear the cost of the cancellation route.

Revised date 30 days or less after the original date: if you do not reply and do not cancel, you are treated as having agreed to the delay. You may still cancel at any time before the parcel is handed to the carrier.
Revised date more than 30 days after the original date, or no date available: we will cancel your order and refund you automatically unless you tell us within 30 days that you still want it. If you do agree to an open-ended delay, you may cancel at any time before the parcel is handed to the carrier.

Refunds for cancelled orders are sent to your original payment method within seven (7) working days. Full detail is in our Returns, Cancellations and Refunds policy.

Import duties, taxes and customs — please read

The United States no longer applies a duty-free "de minimis" allowance to low-value imports. Since the suspension of that allowance, every parcel entering the United States can attract customs duty, fees and charges, regardless of how little it cost.

Who pays these charges on your order: DDP.

If the answer above is that duties and import charges are included in the price you pay us, then the price shown at checkout is the total you pay and you will not be asked for anything further on delivery.
If the answer above is that duties and import charges are payable by you, then the carrier or customs broker may invoice you separately before releasing your parcel. These charges are set by U.S. Customs and the carrier, not by us, and we cannot tell you the exact amount in advance. Refusing to pay them means the parcel is returned or destroyed.

If you have any doubt about which applies to your order, email support@goldenvitaminus.com before you place it.

Shipping costs and destinations

Shipping cost: a flat rate shown at checkout before you pay. The full cost, including shipping, is shown to you at checkout before you pay. We do not add fees at the last step.

We currently ship to: the United States, the United Kingdom and the European Union. We cannot deliver to freight forwarders. Some carriers cannot deliver to P.O. boxes or to APO/FPO addresses; if that affects your order we will contact you.

Split shipments

If you order more than one item, they may be dispatched from different warehouses and arrive in separate parcels on different days. You are not charged extra for this. Each parcel gets its own tracking number. If duties are payable by you, be aware that each parcel may be assessed separately.

Tracking

We email you a tracking number within 2 business days of dispatch of your parcel being handed to the carrier. Tracking information can take a further up to 5 business days to start updating while the parcel moves through the first sorting hub.

Late, lost or undelivered parcels

If your parcel has not arrived 20 business days from dispatch after the end of the estimated total delivery time, contact support@goldenvitaminus.com with your order number. We will open a trace with the carrier. If the parcel is confirmed lost, you choose a replacement or a full refund. If tracking shows delivery but you have not received the parcel, tell us as soon as possible so that we can investigate with the carrier.

If a parcel is returned to us because the address was wrong or incomplete, or because delivery was repeatedly refused, we will contact you to arrange redelivery; a further shipping charge may apply.

Risk and title

Your order remains our responsibility until it is delivered to the address you gave us. If it is damaged or lost in transit, that is our problem to solve, not yours — contact us and we will replace or refund it.

Payment

We accept the payment methods shown at the start of checkout, before you enter any personal or payment details. Payment is taken by our third-party payment service provider; your card details go directly to them and never reach us.

Questions about a specific order: support@goldenvitaminus.com (our contact form asks for an order number; if you do not have one yet, email us directly instead).

Last updated: 2026-08-21